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Click on any of the frequently asked questions to read its answer.
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Why don't I see the Gray Charles Toolbar on my browser?
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How can I move the Gray Charles Toolbar to a different location?
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Why don't I see the Gray Charles Toolbar listed in the Internet Explorer toolbars list?
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Does the Gray Charles Toolbar conflict with my browser or other add-ons?
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I installed the new version of Microsoft Internet Explorer 6. Why doesn't the Gray Charles Toolbar icon appear on my browser?
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I'm trying to uninstall the Gray Charles Toolbar but keep getting an error message. What should I do?
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Why did I get a page that says "The page you're looking for was not found"?
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Do I need to pay for using the Gray Charles Toolbar?
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When will you have the Gray Charles Toolbar available for other platforms?
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Do you support MSN Explorer?
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How can I contact technical support?
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| How do I uninstall the Gray Charles Toolbar? |
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Why don't I see the Gray Charles Toolbar on my browser?
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If you have installed the Gray Charles Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the Gray Charles toolbar is no longer displayed, go to View > Toolbars and click on the Gray Charles option. If you don't see the Gray Charles toolbar listed, follow the instructions below.
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How can I move the Gray Charles Toolbar to a different location?
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Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.
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You can change the location of the Gray Charles Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the Gray Charles icon by placing the Gray Charles Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.
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Please note that, as with all of Internet Explorer's toolbars, you can only move the Gray Charles Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
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Why don't I see the Gray Charles Toolbar listed in the Internet Explorer toolbars list?
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Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The Gray Charles Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
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Does the Gray Charles Toolbar conflict with my browser or other add-ons?
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No, the Gray Charles Toolbar is designed to run without affecting any other system add-ons.
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I installed the new version of Internet Explorer (6.0).
Why doesn't the
Gray Charles icon appear on my browser?
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In Internet Explorer, go to View > Toolbars and check that the Gray Charles option is selected. If not, select it.
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I'm trying to uninstall the Gray Charles Toolbar but keep getting an error message. What should I do?
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Install the Gray Charles Toolbar again and then uninstall it.
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Why did I get a page that says "The page you're looking for was not found"?
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If your community toolbar is currently active and you got to a page with the message "The page you're looking for wasn't found" next to the logo and name of your toolbar publisher, it means the following: Your community toolbar has detected that the page you were navigating to was not found, so you got to an alternative, more helpful Search page instead of the generic page usually displayed (called a 404 (http://en.wikipedia.org/wiki/404_error) or DNS error page). Your search automatically appears, so you can just click Search to try again. If you'd rather, you can type in a different search. To disable this feature, please click the Toolbar Options item in the drop-down menu under your toolbar's logo, open the Additional Settings tab, and clear the check box next to the text Fix "page not found" errors. Please note that this feature may not be available for all community toolbars.
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Do I need to pay for using the Gray Charles Toolbar?
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No, the Gray Charles Toolbar is free of charge.
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When will you have the Gray Charles Toolbar available for other platforms?
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We are currently looking into the feasibility of implementing the Gray Charles Toolbar for other platforms. Check our web site or forum for the latest updates.
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Do you support MSN Explorer?
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| At this time the Gray Charles Toolbar does not work with MSN Explorer.
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How can I contact technical support?
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If you are experiencing any problems or have a question about the Gray Charles Toolbar that is not covered in our online help then feel free to contact us.
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How do I uninstall the Gray Charles Toolbar?
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To uninstall the Gray Charles Toolbar from your Firefox browser do as follows:- Open Firefox and click on the "Tools" menu.
- Select "Extensions".
- Find Gray Charles in the list of installed extensions and click on it.
- Click on the "Uninstall" button.
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